Job Description
Be the driving force in a thriving, respected family business.
Company car, flexible work, and career growth await.
Based in Thornton, serving a loyal local client base across the region.
About the company
This family-owned business, with a proud 40-year history, has become a cornerstone in the cleaning and property maintenance industry across the Hunter Valley, Newcastle, and Central Coast. Since its establishment in 1983, the business has thrived by prioritising personalised service, strong community ties, and an unwavering commitment to quality. Their dedication to honesty, integrity, and reliability has not only earned them a stellar reputation but also fostered a loyal client base that spans various sectors, including commercial, aged care, education, and more. With a team of over 100 local professionals, the company continues to set the standard for service excellence in the region.
About the opportunity
Building on this strong foundation, the company is seeking a forward-thinking Operations Manager to lead their dynamic Cleaning Services division. This pivotal role is designed for a strategic leader who is passionate about operational excellence and capable of inspiring a large team to consistently deliver top-tier services. As the Operations Manager, you will be instrumental in optimising processes, driving service enhancements, and contributing to the company’s continued growth. Your leadership will ensure that clients continue to receive the high-quality service they expect and deserve, while also upholding the company’s legacy of reliability and community-focused values.
Key Responsibilities:
Lead and manage a large team to ensure superior service delivery and uphold high operational standards.
Oversee daily operations, including client interactions and service coordination, ensuring timely and compliant service delivery.
Supervise scheduling, workflow, and staff performance, addressing challenges and managing escalations effectively.
Handle administrative tasks, including quotations, contracts, service agreements, and invoicing, with precision.
Implement innovative solutions for rostering, procurement, and budget management to drive continuous improvement.
Build and maintain strong relationships through regular client engagement.
Monitor and optimise operational processes to enhance efficiency, reduce costs, and achieve both long-term and short-term business goals.
About you
Proven operations management experience, ideally in cleaning services or a related field.
A natural leader, skilled in motivating teams and achieving goals through effective leadership.
Entrepreneurial mindset with a passion for driving performance and fostering collaboration.
Excellent organisational and time management skills, adept at handling multiple priorities.
Superior communicator with a knack for turning challenges into opportunities.
Resilient and adaptable, maintaining composure under pressure and effectively managing challenges.
Strategic thinker focused on enhancing operational efficiency and achieving targets.
Personable and confident, eager to grow within a supportive, family-oriented organisation.
The benefits
Competitive remuneration package, including a fully maintained vehicle.
A flexible and inclusive work culture that fosters work-life balance.
Supportive environment with clear pathways for professional development and growth.
Opportunity to bring fresh ideas and improve efficiencies.
Be part of a respected, family-owned business committed to the local community.
How to apply
To learn more about key responsibilities, company culture and associated benefits of this opportunity, please contact Krystle Parker on 02 4927 2007 or krystlep@peoplefusion.com.au
If you're a results-driven leader ready to make a significant impact and advance within a supportive and dynamic environment, we look forward to receiving your application. Applications can be made by clicking "Apply". We look forward to reviewing your CV and covering letter addressing your motivation for applying and how you believe your experience relates.
At peoplefusion, we don’t just accept diversity and inclusion—we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion, or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.
