Job Description
Turn your passion for travel into a career!
Join a prestigious luxury travel company based in Newcastle CBD.
Permanent positions available.
Are you passionate about delivering exceptional customer experiences and have a love for luxury travel? This could be the perfect opportunity for you!
We are recruiting for permanent full-time Reservations Specialists to join our Newcastle-based Reservations Centre.
This organisation has a rich history based in Newcastle and continues to grow its team in a modern, state-of-the-art office space located in the heart of the city.
About the opportunity
As a Reservations Specialist, you will be responsible for providing exceptional customer service, managing inbound phone and email inquiries, and ensuring that every guest’s needs are met with professionalism and care. The guest experience starts well before the journey begins, and you’ll play a vital role in that.
Key responsibilities
Manage inbound and outbound calls to book passengers on cruises and land journeys, answer inquiries, and provide detailed product and itinerary information.
Process reservations with accuracy and efficiency, ensuring that all customer details and preferences are recorded and addressed.
Collaborate with other departments to ensure a seamless experience for guests.
Maintain up-to-date knowledge of the company’s product portfolio, promotions, and policies.
About you
You’re passionate about travel and committed to creating exceptional guest experiences.
Previous experience in customer service is essential, with experience in the travel or luxury travel industry highly desirable.
You are an inquisitive problem solver who asks the right questions to understand guests’ needs and make recommendations to delight them.
Strong verbal and written communication skills are essential, and the ability to engage with a diverse clientele is a must.
The benefits!
Work for a well-established brand with global reach and local roots.
Earn uncapped commissions with on-target earnings exceeding $82K.
Enjoy recognition for your commitment with an attractive incentive plan.
Be part of a passionate team focused on creating wonder and upholding sustainable practices.
Enjoy working in a beautiful office environment in the Newcastle CBD.
Access opportunities for career advancement and professional development.
How to apply
For more information on key responsibilities, company culture, and the benefits of this role, please contact Rachael Levey on 02 4927 2029 or Olivia Evans on 02 4927 2025 for a confidential discussion.
Interviews are commencing immediately, so applicants are encouraged to apply as soon as possible!
Applications can be submitted by clicking "Apply." We look forward to reviewing your CV and cover letter, outlining your motivation for applying and how your experience aligns with the role.
At peoplefusion, we don’t just accept diversity and inclusion—we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion, or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.
