Job Description
Join an iconic luxury travel brand based in Newcastle CBD based with global reach!
9 permanent positions, 38 hours per week commencing 14th February
Base salary of $56,355 + super + achievable incentive bonus!
Passionate about delivering exceptional customer experience and have a love for luxury travel? If so, this could be the perfect opportunity for you!
We are excited to partner with Scenic Luxury Cruises & Tours (Scenic) as they embark on their next phase of growth in their Newcastle-based Reservations Centre. To support this exciting expansion, we are recruiting 9 additional permanent, full-time Reservations Specialists. These roles will be distributed across various specialisations within the Reservations Centre, reflecting the diverse functions and product offerings in both B2B and B2C markets.
About the opportunity & the Scenic experience!
As a Reservations Specialist you will be responsible for providing exceptional customer service to either the B2B or B2C market, whilst managing inbound/outbound, phone and email enquiries. These positions require commitment to delivering a 6-star experience, before their journey even begins.
The Reservations Centre operates Monday to Friday from 7:30am to 6:15pm, and Saturdays from 9am to 1pm. We are seeking candidates for a 38-hour workweek, including one Saturday shift per 3-week roster rotation.
Core responsibilities in the reservations positions include:
Managing inbound and outbound calls to book passengers and travel agencies on river, ocean and land journeys, answer enquiries, and provide detailed information about itineraries and products.
Processing reservations accurately and efficiently, ensuring all required customer details and preferences are recorded and addressed with the focus to minimise wait and hold times.
Collaborating with other departments to ensure a seamless travel experience for guests.
Maintaining up-to-date knowledge of Scenic Group product portfolio, promotions, and policies.
About you
You’re passionate about the quality of Scenic’s offerings and enthusiastic about creating exceptional guest experiences.
Previous experience in customer service is essential, with experience in the travel industry or personal luxury travel experience being highly desirable.
An inquisitive problem solver; you ask the right questions to understand what experience the guest is seeking and provide recommendations to excite and delight guests.
Strong attention to detail with a passion for getting it right and ability to multitask. Strong communication skills, both verbal and written, are a must, with the ability to engage professionally and build strong working relationships with a diverse client base.
The benefits!
Work for an iconic brand with deep roots in Newcastle and a global reach.
Be recognised for your commitment and loyalty with an attractive incentive plan.
Join a team of passionate professionals dedicated to creating wonder.
Contribute to an organisation that prioritises sustainable practices and embodies the Scenic “Cherish the Planet” ethos.
Enjoy a beautiful office environment in the heart of Newcastle CBD.
Access to opportunities for advancement and professional development.
How to apply
To learn more about key responsibilities, company culture and associated benefits of this opportunity, please contact Olivia Evans on 02 4927 2025 or Rachael Levey on 02 4927 2029 for a confidential discussion.
Interviews will commence immediately; therefore, applicants are encouraged to apply ASAP!
Applications can be made by clicking "Apply". We look forward to reviewing your CV and covering letter addressing your motivation for applying and how you believe your experience relates.
At peoplefusion, we don’t just accept diversity and inclusion—we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion, or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.
