Job Description
Expression of Interest for a unique full-time opportunity, based in Honeysuckle within Hunter Water's community-focused customer service team.
Expression of Interest
Full Time Hours - 35 hours per week
Casual Hourly Rate -$35 per hour + super
We are inviting expressions of interest for potential full-time opportunities to join our client, Hunter Water, in their Customer Service division.
Located in Honeysuckle, these roles offer a chance to be part of Hunter Water’s community-focused customer service team, dedicated to delivering exceptional support to customers.
Commencement: To be confirmed, express your interest for upcoming roles
Location: Honeysuckle Drive, Newcastle; in-office and the option to work hybrid WFH
Hours: Full-time, 35 hours each week.
Roster: Rotating Monday-Friday roster with shifts between 7:30 am - 6 pm.
Work Type: Casual-on-hire/temporary basis
Duration: On-going
Casual Hourly Rate: $35 / hour + super
Bonus: $1500 Retention Bonus every 6 months
About the Role
We are looking for passionate Customer Experience Representatives who enjoy delivering personalised services within a community-focused inbound contact centre. The ideal candidate will be able to listen, learn and lead to ensure that customer problems are resolved with ease and success!
The key focus of these roles is to provide superior customer service; it’s not only about the service, it’s about the experience you can provide to every customer, across every interaction.
Duties and Responsibilities:
Responding to inbound customer calls
Responding to online enquiries
Administration processing
Recording and maintaining relevant information on corporate information systems
Liaising with internal and external stakeholders to resolve customer-related queries.
Perks of the Role
Eligibility for a $1500 Retention Bonus every 6 months - as a thank you for your work with Hunter Water!
Work-life balance - a job that you can leave at work, so you have more time to focus on the things that matter at home!
High-quality tech to support you in your role of assisting the community with their inquiries
Location! There are plenty of parking options nearby and access to Newcastle's waterfront and some of our best-kept secrets for all your coffee/lunch needs!
About Hunter Water
Providing essential services for the community, Hunter Water Corporation provides drinking water, wastewater and recycled water services to a population of 600,000 people across the Lower Hunter.
These roles are diverse and present a unique opportunity to learn the technical intricacies of such a well-established local organisation that provides essential services to customers and the community in the Lower Hunter area.
About your team:
You will work within a high-performing team that will ensure your skill set remains diverse and in line with fundamental and valuable customer experience principles. Not only will there be an extensive training period for you, but your learning and development will be a key priority throughout your ongoing career with Hunter Water - no matter the team you're in!
You'll be working for a community-focused organisation that strives to make the workplace a special place for all their employees. Hunter Water’s Customer Experience team has been ranked number one in a nationally recognised Customer Experience mystery shopping program.
We will be progressing with candidates as we review applications, if you're interested in being considered for the role, apply now! For more information, contact Natalie Doolan on 4927 2035 natalied@peoplefusion.com.au
